Last updated: December 11, 2025
1. Introduction
Welcome to RKR Laundry ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our laundry service application and website.
2. Information We Collect
2.1 Personal Information
When you create an account or place an order, we collect:
- Email address (for account creation and communication)
- First name and last name
- Contact phone number
- Account password (encrypted and stored securely)
2.2 Location Information
When you use our delivery services, we may collect:
- Your current location (with your permission) to calculate delivery distance and pricing
- Selected delivery address or location coordinates
- Distance information for pricing calculations
Note: Location data is only collected when you explicitly select a location on the map or grant permission for location access. We do not track your location continuously.
2.3 Order Information
When you place an order, we collect:
- Order details (service package, weight, loads)
- Delivery preferences
- Payment status
- Order status and history
2.4 Usage Information
We may automatically collect:
- Device information (browser type, device type)
- IP address (for security and analytics)
- Usage patterns and app interactions
- Login attempt information (for security purposes)
3. How We Use Your Information
We use your information to:
- Process and manage your orders
- Calculate delivery fees based on location
- Communicate with you about your orders and account
- Provide customer support
- Improve our services and user experience
- Ensure account security and prevent fraud
- Comply with legal obligations
4. How We Store Your Information
Your data is stored securely using:
- Supabase: Our backend database service that provides secure, encrypted storage with Row Level Security (RLS) policies
- HTTPS: All data transmission is encrypted
- Authentication: Passwords are hashed and never stored in plain text
- Access Controls: Only authorized users can access their own data
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.
5. Third-Party Services
We use the following third-party services that may have access to your information:
5.1 Supabase
We use Supabase for database storage, authentication, and backend services. Your data is stored on Supabase's secure servers.View Supabase Privacy Policy
5.2 Google Maps API
We use Google Maps API to provide location selection and distance calculation features. Google may collect location data as described in their privacy policy.View Google Privacy Policy
5.3 Vercel
Our website is hosted on Vercel. Vercel may collect technical information about your visit.View Vercel Privacy Policy
6. Location Data
Why we collect location data: We use your location to calculate delivery distance and determine accurate pricing for our delivery services.
How we collect it: Location data is only collected when you:
- Explicitly select a location on the map
- Grant permission for browser geolocation access
Data retention: Location coordinates are stored only for the duration needed to calculate pricing and process your order. We do not continuously track your location.
Your control: You can deny location access at any time. However, this may limit your ability to use delivery services that require location calculation.
7. Cookies and Local Storage
We use browser localStorage for:
- Storing authentication session information
- Tracking login attempts for security purposes (rate limiting)
You can clear this data at any time through your browser settings. Clearing localStorage will log you out and reset security tracking.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Objection: Object to certain data processing activities
- Portability: Request your data in a portable format
To delete your account and all associated data, you can request account deletion here. For other requests, please contact us at support@rkrlaundry.com
9. Data Security
We implement security measures to protect your information:
- Encrypted data transmission (HTTPS)
- Secure password storage (hashing)
- Row Level Security (RLS) policies
- Regular security updates
- Access controls and authentication
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@rkrlaundry.com
- Website: https://rkrlaundry.com
- Contact Page: Visit our Contact Us page